A model-based framework for classifying and diagnosing usability problems
- Submitting institution
-
Middlesex University
- Unit of assessment
- 11 - Computer Science and Informatics
- Output identifier
- 1412
- Type
- D - Journal article
- DOI
-
10.1007/s10111-013-0267-6
- Title of journal
- Cognition, Technology & Work
- Article number
- -
- First page
- 373
- Volume
- 16
- Issue
- 3
- ISSN
- 1435-5558
- Open access status
- Out of scope for open access requirements
- Month of publication
- August
- Year of publication
- 2014
- URL
-
http://eprints.mdx.ac.uk/19289/
- Supplementary information
-
-
- Request cross-referral to
- -
- Output has been delayed by COVID-19
- No
- COVID-19 affected output statement
- -
- Forensic science
- No
- Criminology
- No
- Interdisciplinary
- No
- Number of additional authors
-
0
- Research group(s)
-
-
- Citation count
- 9
- Proposed double-weighted
- No
- Reserve for an output with double weighting
- No
- Additional information
- This paper proposes a new method for classifying usability problems and diagnosing their causes in association with the design process. This paper is significant because it offers a new method for learning lessons from classifying and diagnosing usability problems more systematically, improving the quality of the interaction design process. The value of categorizing usability problems is enhanced when they are interpreted in connection with design process and activities. The proposed method is a useful approach for addressing the issue of how to classify and diagnose usability problems to obtain useful insights for improving design process and activities.
- Author contribution statement
- -
- Non-English
- No
- English abstract
- -