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Submitting institution
The University of Huddersfield
Unit of assessment
18 - Law
Summary impact type
Legal
Is this case study continued from a case study submitted in 2014?
No

1. Summary of the impact

Sentencing for wildlife crime offences around the world is considered too lenient by many researchers and legal professionals. It fails to reflect the seriousness of the crimes being committed and does not serve as a deterrent for those seeking to profit from the illegal wildlife trade.

Dr Melanie Flynn’s research in the field has resulted in a number of recommendations around how to improve sentencing guidelines in a bid to address these issues. The Worldwide Fund for Nature (WWF) in the UK commissioned her to carry out research on the topic, which has formed the basis of their advocacy work in the area, informing public and political debate. Additionally, the judiciary of Sabah, Malaysia has been led by Flynn’s work to develop and implement a set of sentencing guidelines in the region to tackle the considerable wildlife crime that is committed in one of the world’s most biodiverse regions.

2. Underpinning research

Wildlife crime in England and Wales (E&W) includes a broad range of offences covered by numerous statutes, statutory instruments, and regulations. Such offences include badger baiting, bird crime (such as wild egg collecting and raptor persecution), hunting with dogs, disturbance of bat roosts and illegal trade in protected species. All wildlife crime clearly causes harm to those animals subjected to it, but in many cases, it is also accompanied by other offences. There are frequently links to the exploitation of and violence against humans, the commission of other crimes (such as weapons, fraud and vehicle offences). In relation to the illegal wildlife trade, there are frequently connections to serious organised crime and other trafficking offences in the UK and around the world.

Flynn’s 2011 research (3.1) found that sentencing for animal-related crime is generally considered to be too lenient, lacking in deterrent effect and not commensurate with the extent, range and seriousness of the harms being caused. Comparatively few resources in enforcement agencies and the criminal justice system are allocated to fighting and prosecuting wildlife crime, and the specialist expertise needed to investigate and prosecute the crimes is often missing. This leads to a situation where much wildlife crime goes undetected, and offenders who are apprehended may not face sentences that serve as a deterrent to others involved in similar criminal enterprises.

In this context, the WWF commissioned Flynn to carry out research and produce a report that detailed the current state of sentencing for wildlife crime (specifically the Illegal Wildlife Trade (IWT)) in England and Wales (E&W), and make recommendations for how it might be improved in the future (3.2). Through mixed-methods analysis of sentencing data and comparisons between cases, an experts’ workshop, interviews with Crown Prosecution Service prosecutors, as well as reviews of current guidelines and an exploration of the existing literature, Flynn’s work for the WWF revealed that although taken seriously by the individuals tasked with its enforcement, prosecution and sentencing of such offences remains patchy and inconsistent. The research uncovered that in E&W 74% of cases of IWT result in a non-custodial sentence, and 58% include a fine. These fines are low: 88% are below £2,500, and (of cases where information was available) 70% of those were fines that were less than the wildlife product value (3.2).

In response to these problems, the Animal Welfare (Sentencing) Bill 2019-21 is currently being considered by parliament. This seeks to increase the maximum sentence for animal cruelty offences from six months to five years imprisonment. However, even where similar maximum sentences exist for some wildlife offences, the powers are rarely used. Flynn’s research explored the enforcement and sentencing problems faced in relation to wildlife crime, in particular for offences of Illegal Wildlife Trade (IWT).

Wildlife offences are not viewed (by many within the Criminal Justice System) as serious compared to more traditional forms of crime (3.1, 3.2, 3.3), and to effectively investigate, prosecute and sentence wildlife offenders requires specialist knowledge and experienced personnel (3.2). Despite this need, enforcement for wildlife crime in E&W, as in most other countries, attracts comparatively limited resources, hindering agencies’ abilities to investigate and prosecute offences (3.2). This is further compounded by the large dark-figure of unreported and undetected wildlife crime (3.1), that results from the lack of recognition of offences, and them not being viewed seriously, therefore having few resources allocated to their investigation and prosecution. Additionally, Flynn’s 2017 research (3.3) points to the anthropocentric nature of the legal system and the constructions of nonhuman animals as property rather than victims, as a factor in determining the seriousness with which the crimes are viewed. Together, these features reduce the effectiveness of enforcement, and result in only a small number of offenders being prosecuted and convicted. Combined with the lenient and inconsistent sentences described above, there is currently little deterrent capability in the sentencing handed down to offenders (3.1, 3.2, 3.3).

These problems are compounded in the case of IWT (offences are committed under the Control of Trade in Endangered Species Regulations (COTES) and/or the Customs and Excise Management Act (CEMA) 1979). There are no relevant sentencing guidelines in E&W (or many other countries), and as a result there is little precedent from which to garner information about effective sentencing. Additionally, IWT cases are often complex, involving criminal actors from around the world, and activities that cross borders, making them more difficult to detect and prosecute (3.1, 3.2). The lack of expertise in the criminal justice systems in E&W and other countries means that the harm of IWT may not be fully understood, not only in terms of the animal victims themselves but also in the context of the people exploited and harmed by the trade, and the damage to biodiversity in the countries in which the crimes originate (3.2, 3.3).

These problems are compounded for IWT as there are no relevant sentencing guidelines in E&W (or many other countries) despite their clear benefit. The judiciary often has limited experience of such cases (3.2), there being little precedent, and such cases are often complex and fundamentally different to other profit-related offences (3.2). Indeed, Flynn’s research (3.2) found that experts believed IWT should be considered commensurate with trafficking Class A drugs, for which sentencing guidelines exist, and for which the maximum sentence is life imprisonment (s3 Misuse of Drugs Act 1971 and s170(2) CEMA 1979).

Globally, the enforcement and sentencing responses to wildlife crime, particularly IWT, are also perceived to be problematic and ineffective, even where custodial sentences are given, because sentencing rarely reflects the extent of the harm that is caused by those offences (3.2). There are also concerns around corruption, international organised crime, and lack of effective governance in regions with high biodiversity and therefore high IWT risk (3.1, 3.2).

Flynn’s research makes a number of recommendations (3.2) for improvement to sentencing that would serve to properly hold to account those involved with wildlife crime, and serve as a more effective deterrent to those currently involved in, or looking to commit these types of crime. Her 2016 research (3.2) recommends introducing sentencing guidelines that may be used by those making judgements on these crimes to support increasing consistency, and making full use of the range of those guidelines to ensure that those who perpetrate wildlife crime can expect to face appropriately severe punishment if they are apprehended. These recommendations include advice on what such guidelines should look like (in the E&W context) and suggest relevant aggravating and mitigating factors that could be taken into account.

3. References to the research

The underpinning research cited is published in peer reviewed academic journals judged to be of 2* quality or above. One is a report on research commissioned by an international Non-Governmental Organisation (NGO).

3.1 Wellsmith, M. (2011). Wildlife crime: the problems of enforcement. European Journal on Criminal Policy and Research, 17(2), pp.125-148. DOI: 10.1007/s10610-011-9140-4

3.2 Flynn, M. (2016). Sentencing Wildlife Trade Offences in England and Wales: Consistency, Appropriateness and the Role of Sentencing Guidelines. WWF. Available at: http://www.wwf.org.uk/sites/default/files/2017-01/WWF-UK%20Report%20-Sentencing%20wildlife%20trade%20offences%20in%20England%20and%20Wales.pdf

3.3 Flynn, M. and Hall, M. (2017). The case for a victimology of nonhuman animal harms. Contemporary justice review, 20(3), pp.299-318. DOI: 10.1080/10282580.2017.1348898

4. Details of the impact

Flynn’s research is responding to the need for improvements in sentencing guidelines for wildlife crime offences. In England and Wales (E&W), and around the world, sentencing for wildlife crime is considered to be inadequate for reflecting the severity of these crimes and serving as a deterrent. It rarely accounts for the harms caused to animals themselves, the human actors who may be harmed or exploited through the offences, or the harm to the biodiversity of the areas in which the crimes are committed. In this context, Flynn’s research has served as a starting point and call to action for changes to advocacy and sentencing for wildlife crimes both domestically and internationally.

Supporting calls for policy change

Flynn’s report for WWF-UK (3.2) has received a substantial amount of public attention. An article for The Conversation (5.1) was read 13,641 times, and was shared 562 times on Facebook. The article was also republished by The Independent Online and The Metro Online, available to their wide combined readership. Analysis of sentencing patterns contained within the WWF report has been widely cited by NGOs, charities and campaigners, and has also appeared in Chris Packham’s ‘People’s Manifesto for Wildlife’ (5.2), informing its position on sentencing for crimes against wildlife. These impacts raise public awareness of the issues surrounding the lenient sentencing of wildlife crime, shining a light on a topic which may only rarely be considered by many. WWF-UK made the report the basis for legal advocacy work attempting to influence sentencing policy in E&W.

The research has also informed WWF-UK’s approach to sentencing policy, and formed the basis of their advocacy with the Sentencing Council for England and Wales, pushing for changes to sentencing practice through the introduction of sentencing guidelines for wildlife crime offences. WWF-UK’s Director of Policy and Advocacy said “the report played its part in the mosaic of political briefings submitted to government to influence their support for greater action on this issue”, and that “the report also enabled WWF to discuss the important issue of traffic in wildlife trade with the UK government” (5.3). This advocacy work is ongoing, and the Animal Welfare (Sentencing Bill (2019-21) represents a major step forward in the fight to introduce more robust sentencing in England and Wales. Flynn’s research also led to “further involvement between WWF and the Metropolitan Police and the CPS on how to raise greater awareness of the links between the traffic of wildlife crime and organised crime” (5.3). For now, while the Sentencing Council continues to prioritise other types of offence, they have introduced General Guidelines to be applied in cases where there are not specific alternatives and cited calls for the introduction of guidelines for wildlife crime as one of the reasons these General Guidelines were needed.

Informing sentencing policy around the world

Flynn’s research is having a considerable impact outside of the UK. The judiciary of Sabah and Sarawak in Malaysian Borneo became aware of Flynn’s work through WWF Malaysia, who invited her to visit to present her research and “share her knowledge on similar guidelines” (5.4). The region represents one of the most biodiverse areas on the planet, and the potential for wildlife crime is enormous, especially in terms of the trade of rare and endangered animals such as pangolins, which are one of the world’s most trafficked animals. In her presentation, she “outlined what sentencing guidelines might look like and how these could be used” (5.5). Flynn went on to facilitate a workshop with attendees, providing space for discussion on the potential format and application of such guidelines, as well as providing guidance and advice about the best way to proceed. The Chief Judge announced at the event that he “agreed guidelines should be introduced, and that a taskforce would be set up to work on this” (5.5). Flynn “provided feedback and highlighted key strengths/ideas to carry forward”. As a result of the event Flynn attended, the Chief Judge undertook to introduce sentencing guidelines for wildlife crimes across Sabah and Sarawak, which would be the first of their kind in the region (5.4).

The WWF Malaysia Policy Analyst who led this project said after the presentation and workshop session, “as a result of this session, and subsequent work by attendees, sentencing guidelines were drafted and formally adopted in June 2019. These are the first sentencing guidelines ever to be used in Malaysia and they have received many positive responses from the environmental court judges and prosecutors” (5.5). The guidelines will apply to all cases of wildlife crime heard in the Sabah environmental (criminal) court, and will enable judges to hand down sentences for these types of crime which better reflect their seriousness, and will help to act as a deterrent to those involved in committing wildlife crimes. The foreword of the guidelines document cites their significance for the country: “The Wildlife Conservation Enactment 1997 is the only legislation which deals with the management of wildlife in Sabah.” (5.4). The guidelines are therefore an enormously important step in increasing wildlife protection in the region.

The WWF Malaysia Policy Analyst remarked, “I have no doubt that Melanie’s research and input encouraged the adoption of sentencing guidelines by the Sabah environmental courts, and that the content of those guidelines was strongly influenced by the recommendations resulting from her research on sentencing practice in England & Wales” (5.5). Wording from her 2016 publication (3.2) has been used as part of the introduction to the guidelines and she is explicitly named in the foreword in terms of her contribution to both the meetings for devising the guidelines and for providing the evidence base on which much of the eventual guidelines were based (5.4). Additionally, her work is being used as the basis of continuing work, “Since the development of the sentencing guideline for wildlife crime in Sabah, our team was able to develop our own methodology and formula and then replicating the same formula in developing Sentencing guideline [for] other environmental issues such as Forest Crime. We look forward for the progress of Melanie’s post research and share the use of our own sentencing guideline for knowledge sharing” (5.5). This means that the reach of the impact from Flynn’s research will ultimately go beyond her initial contribution, and serve to underpin developments to further safeguard the natural world in one of the planet’s most biodiverse regions.

5. Sources to corroborate the impact

5.1 Article for The Conversation: Illegal Wildlife Trade is one of the biggest threats to endangered species – and the UK is a key player. Available at: https://theconversation.com/illegal-wildlife-trade-is-one-of-the-biggest-threats-to-endangered-species-and-the-uk-is-a-key-player-85477

5.2 Chris Packham et al. A People’s Manifesto for Wildlife.

This document references Flynn’s 2016 research for WWF-UK.

5.3 Testimonial from Deborah Tripley, Director of Policy & Advocacy, WWF UK.

Details on Flynn’s contribution to WWF-UK’s advocacy work around illegal wildlife trade in England and Wales.

5.4 Sabah Courts Sentencing Guideline for Wildlife Crime.

Findings of Flynn’s research, as well as her attendance, presentation and workshop lead for the judiciary in Sabah, Malaysian Borneo. Flynn’s involvement directly influenced the development of the guidelines, and she is explicitly mentioned therein.

5.5 Testimonial from Sheelasheena Damian, Policy Analyst at WWF Malaysia

Details of Flynn’s contribution to and influence on the development of sentencing guidelines for wildlife crime in Sabah, Malaysia.

Submitting institution
The University of Huddersfield
Unit of assessment
18 - Law
Summary impact type
Societal
Is this case study continued from a case study submitted in 2014?
No

1. Summary of the impact

The withdrawal of Legal Aid funding has restricted access to justice for some of the most disadvantaged populations in society. Huddersfield Business School researchers have sought to understand the issue, and go some way to addressing it through establishing a legal advice clinic in the heart of the town in a shopping centre in central Huddersfield.

1656 clients have benefitted from the free legal advice they have received, which empowers them to take control of their own legal problems. More than 212 students have worked as part of the Clinic, serving the needs of the community, while also gaining valuable and enriching experience that helps them to become more rounded legal practitioners, and improves their prospects for employment after graduation. Additionally, local solicitors’ firms have provided regular drop-in services, providing specialist advice, enabling them to ‘give back’ to the community, recruit students for work experience, and take on paying clients.

2. Underpinning research

Access to justice has become increasingly complex and difficult due to the significant cuts to Legal Aid that resulted from the Legal Aid, Sentencing and Punishment Act 2013. Consequently, many people who were formerly able to access legal services are no longer able to without shouldering the considerable financial burden of engaging the services of solicitors themselves. This has disproportionately affected vulnerable and disadvantaged communities, and impeded their access to vital legal advice and support. The Huddersfield Legal Advice Clinic (LAC) seeks to address these inequalities by providing free legal advice to the local community. The Clinic serves the dual purpose of supporting local communities in gaining access to justice, while providing invaluable clinical legal education opportunities for students of the University of Huddersfield (UoH) Law School. This supports them in developing skills and professional dispositions that will enable them to become more rounded legal practitioners and improve their prospects in the highly competitive legal job market after graduation.

Philip Drake came to the University of Huddersfield in 2008, after having been a practicing solicitor for many years, and brought with him a strong interest in the dual issues of social justice and legal education. His research, carried out and published with Professor Stuart Toddington, formed the basis for the inception of the LAC. Throughout his time at Huddersfield, Drake worked with the Clinic and the supporting research in tandem, using one to support the other in an ongoing iterative research/practice process. His thinking around the mutual empowerment of clients and students in the LAC can be seen in the research that underpins this case study.

Drake and Toddington’s research points to practical clinical experience being coupled with extensive guided reflection to support students in developing ‘ethical autonomy’ as practising lawyers. In their research (3.1), they refer to legal and philosophical theory, along with example cases, to argue that clinical experience provides the context in which law students can go beyond classroom learning and, through ongoing guided and supported reflection, develop a deeper understanding of the ethical and moral implications of legal practice. Ultimately, they claim, embedding this reflection produces more rounded professionals who are more able to usefully navigate the cases they will be expected to deal with as professionals. Drake and Toddington also highlight here the impact of the removal of access to justice as being an important component in the operation of the LAC (3.1, 3.2).

Ongoing research carried out throughout the life of the clinic has informed the position on both of these major impacts, and further serves to underpin the vital role that the LAC plays for the University and local communities in Huddersfield and Kirklees (3.2). Research findings here, based on a combination of analysis of the broader situation in terms of access to justice, along with focus group fieldwork with students involved in the Clinic, underpinned the way that the clinic continued to develop. It recounts the collaborative approach between students that led to selection of a location in the Packhorse Shopping Centre in central Huddersfield as the site for the clinic. This location provides the local community with easier and more convenient access to legal advice, in contrast to similar campus-based services at other universities. It also increases the numbers of people the students can see as well as broadening the range of issues they are presented with.

Drake’s research (3.2) revealed that students’ perceptions of themselves, their future careers and their impressions of working in the LAC evolved over the course of their degree. Their involvement helped them to identify the areas of law they found most appealing, and their values and ethics developed over their time as they progressed in the Clinic.

The most important finding of the research underpinning this case study is the value of mutual empowerment in the legal advice process (3.1, 3.2). The LAC helps to fill the considerable gap left by cuts to Legal Aid, through giving members of the public the information and guidance to empower them to address their own legal problems, while also empowering students to become more confident and competent lawyers.

3. References to the research

This research can be described as crossing the 2* threshold as it is published in highly rated peer reviewed academic journals, and 3.2 has been subject to external review, which placed it as being 2* quality.

3.1. Drake, P., and Toddington, S., ‘Clinical Pathways to Ethically Substantive Autonomy’ (2013) 19 International Journal of Clinical Legal Education 311-320 DOI: doi.org/10.19164/ijcle.v19i0.32

3.2. Drake, P., Taylor, N., and Toddington, S., ‘Ethical Engagement, embedded Reflection and Mutual Empowerment in the Clinical Process’ in Ashford, C., and McKeown, p (eds), Social Justice and Legal Education Edited collection (Cambridge Scholars Publishing: Newcastle, 2018) p 65-83. https://www.cambridgescholars.com/product/978-1-5275-0646-6

[can be supplied on request]

4. Details of the impact

The Huddersfield Legal Advice Clinic (LAC) addresses two principal problems. The first is the gap left by cuts to the UK legal aid budget, excluding many people from access to free legal support. The second is the need for the trainee legal professionals at the University of Huddersfield to gain hands-on experience during their studies which enhances their skills, and helps them develop a keen sense of ethical practice, as well as improving their employment prospects for after they graduate.

Impact on clients of the Legal Advice Clinic

Since its inception in 2013, the Clinic has provided advice to 1832 clients on a range of issues, the most common being family law and contract and civil matters (5.1). Without the service the Clinic provides, these individuals may not have accessed any advice or support.

The location of the Clinic, in the Packhorse Shopping Centre in central Huddersfield, means that many clients attend as ‘passing trade’. Clients remarked on feedback forms (5.2) that they were “walking passed [sic] and decided to call in” and that they “saw it as [they] walked past”. For some, the LAC represents their last resort for accessing help for their legal problem. One client said that “I had nowhere else to turn, the LAC was my last hope” and another that they “did not know where else would help me” (5.2).

Other Universities provide legal advice clinics, but these often take place on university campuses. The Head of Clinic Support and Development at LawWorks, a charity that offers support for free legal advice clinics across England and Wales, said that the Huddersfield Legal Advice Clinic is “distinctive among University Clinics in that it takes place in a town centre location rather than on the University campus” (5.3), and that “solicitors’ premises and University campuses can be seen as intimidating places, which may prevent some people, especially those from disadvantaged backgrounds who may benefit most from the Clinics’ services, from attending to gain access to legal advice.”. The Huddersfield LAC’s location puts it at the centre of the community, in a familiar and accessible setting. Additionally, other University clinics may specialise in a particular field of law and turn away clients with different or more general enquiries, but the Huddersfield Clinic deals with whatever issues clients present with, regardless of the field of law.

Word of mouth is a powerful means by which new clients are gained, with clients remarking that they were “recommended by a friend” (5.2). The Clinic also has a Twitter presence (@LegalAdviceClin) with 872 followers to advertise its services and drop-in sessions.

When clients access the LAC, the advice process maximises their benefit while also providing advisors with the best opportunities for learning, supported by the UoH Clinic staff. The LAC is an advice only service, which means that clients receive a letter that details how they can progress with their problem themselves, and what resources or further support they might need. The process is mutually empowering; the clients get the information they need to address their problem themselves, and the advisors are empowered to understand the problem that is brought to them, and devise a strategy for the client to address it. Clients remarked that “everyone was really helpful and sympathetic to my situation,” “the advice was very well received” and that they were “happy with how my case was handled.” (5.2).

In response to the forced closure of the LAC in March 2020, the team worked to develop and roll out a service through which clients could be supported remotely. Clients receive the same service, provided online through Microsoft Teams. A client who accessed this service said that in her online client interview, the advisors were “extremely professional and explained everything perfectly clearly” (5.4). As many legal and court services have also been forced to continue remotely, the client had little understanding of the process. She said, “I was provided with information about the conduct of the proceedings” and that it made her “feel confident that I would be able to navigate my way through the court hearing and get the result I was looking for”.

Impact on trainee legal professionals involved with the Legal Advice Clinic

Drake and Toddington’s research describes the ways that legal clinical education should enhance the learning experiences and ultimately the professional practice of those undergoing training to become tomorrow’s lawyers. These assertions are borne out by the experiences of advisors in the clinic, who were placed at the centre of establishing the clinic (crucially, choosing the location), and remain integral to its operation.

These experiences for the early teams involved with the Clinic were built on by successive cohorts, totalling in excess of 212 (5.1) trainees working with the LAC either as advisors working directly with clients, or as observers, sitting in on sessions. The selection process is an annual application, interview and training process, which equips the volunteers with the knowledge and skills to work effectively within the Clinic setting. A small 2015 study carried out in the Law School (and later published as part of (3.2)), found that as the advisors’ work with the Clinic progressed, their involvement had a profound effect on them as developing legal professionals. They reported an increased awareness of ethical issues surrounding the practice of law and concerns with concepts of liberty, justice and the impact of law and its practice on individuals, communities and wider society. This reflects the arguments made in the research that work in the LAC serves to produce more ‘rounded’ and ethically autonomous legal professionals. They reported that their contact with clients helped them to develop a holistic view of legal practice, and a desire and willingness to challenge norms in the interests of justice. The Clinic gives them the opportunity to “consider the law ‘in the round’” (5.5).

The experiences of the advisors also serve to advantage them in the competitive job market after graduation, and solicitors’ firms in the area have used the Clinic as a site for recruiting students for work experience. One former student involved with the clinic, who went on to work for a local firm, remarked: “My work with the Clinic while undergoing my legal training provided me with opportunities that may otherwise have been difficult to find. I was offered work experience at a local solicitors’ firm in Huddersfield, which led to being offered a permanent professional role and am now practising full time” (5.6).

Impact on local solicitors

In addition to the advisor-led sessions, the LAC provides drop-in sessions staffed by solicitors from local firms, offering advice on specific areas of law. These drop-ins have taken place for the life of the clinic and have dealt with issues across the full spectrum of law and legal practice. These drop-ins have benefits for the clients, the trainees and the law firms. Clients are able to access specific on-the-spot legal advice on their particular problems from a professional, while trainee professionals accompany the solicitors in the drop-ins and have reflective discussions that further enrich their learning. Many solicitors’ firms hold their own free advice sessions in their practices, but they may not be well attended for the same reasons as people may not wish to access services based on university campuses. Providing sessions at the LAC gives them the opportunity to do this community work. A lawyer from a local firm said: “For Jordans, the Clinic gives us the chance to ‘give back’ to the communities we work in – we can use our expertise to help in a non-traditional way, with people who may not come to us in other circumstances” (5.5). Solicitors also refer to taking pleasure in being able to model legal practice for the ‘next generation, one stating: “I came to the profession through a non-traditional route, using work-based training supplied by the Chartered Institute of Legal Executives, so I understand the value of the experiences students can gain in a setting like the Legal Advice Clinic, and really value the opportunity to be involved as a professional” (5.5). These firms may also gain new paying clients from their contact at the drop-in sessions, meaning an economic benefit alongside the other positive outcomes from their involvement with the clinic. Another solicitor stated: “Importantly, in some cases I can help clients to access Legal Aid support, and I am able to sign them up as clients of my firm where I can provide the legal support they need” (5.6).

5. Sources to corroborate the impact

5.1 Legal Advice Clinic statistics report. Data on the activities of the Clinic over the course of its life.

5.2 Anonymised client feedback forms. Collected from clients after they accessed the service.

5.3 Testimonial from Clare Johnson, Head of Clinic Support and Development, LawWorks. Describing how the Huddersfield Legal Advice Clinic fits into the broader network of free Legal Advice services in England and Wales.

5.4 Testimonial from a client who accessed the virtual Legal Advice Clinic service.

5.5 Testimonial from a solicitor at a local solicitors’ firm providing drop-in services for the Legal Advice Clinic. Describing their relationship with the Legal Advice Clinic and the personal and professional benefits for them and the firm they work for.

5.6 Testimonial from a former legal trainee, involved with establishing the Clinic, now delivering drop-in services with a local solicitors’ firm. Describing their work with the Clinic in its early days, how this has supported their career development, and their involvement now, as a legal professional.

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