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- University of Gloucestershire
- 13 - Architecture, Built Environment and Planning
- Submitting institution
- University of Gloucestershire
- Unit of assessment
- 13 - Architecture, Built Environment and Planning
- Summary impact type
- Societal
- Is this case study continued from a case study submitted in 2014?
- No
1. Summary of the impact
Evaluations have been carried out utilising developed SROI-based tools to gather evidence of social value generated by a range of funded projects and programmes for third sector organisations and public bodies in England. This has led to improvements in the content, design, management and delivery of programmes, in turn providing tangible benefits to service users in terms of well-being, health, employability and life skills. Findings have fed into the design and delivery of future UK and EU policies and programmes, and provided an evidence base to secure additional funding, in turn securing further real world impacts to communities, economies and service users.
2. Underpinning research
This case study relates to a programme of work led by Professor Paul Courtney, between 2011 and 2020, the genesis of which was a Lottery funded project commissioned by South West Forum in 2011-13 to evidence the impact of smaller voluntary and community sector (VCS) organisations in the face of the Public Services (Social Value) Act of 2012, which was part of the Coalition government’s drive for austerity and a ‘Big Society’. Subsequent conceptualisation of social value as an evaluation framework and development of Social Return on Investment (SROI) based tools for the capture, measurement and monetisation of this value enabled the systematic monitoring and evaluation of a range of policies and programmes with direct relevance to organisational management and delivery, and of direct interest to funders and commissioners of related programmes.
Underpinned by an original peer reviewed conceptualisation of Social Value, a Social Return Assessment (SRA) tool [Publication R1] was developed through an action research programme whereby it was simultaneously implemented and tested. The tool enabled the systematic capture and measurement of a range of psycho-social outcomes pertinent to VCS activities, such as well-being, self-realisation, skills and confidence. It was then used by the VCS in Gloucestershire to help evidence impact and was disseminated widely by SWF through their partner network. This same social value model and SRA tool were subsequently applied in an evaluation of the Somerset Village Agents programme, and in two research projects involving members of the Growing Health network: development of an evaluation framework for Hulme Community Garden centre in Manchester, and an SROI of the Garden Organic Master Gardeners programme - the latter in collaboration with Coventry University - funded by the Tudor Trust and Garden Organic respectively.
Working with Dr Colin Baker of the School of Sport and Exercise, the social value model and SRA tool were then conceptualised and operationalised further into a unique context-based evaluation framework developed for use in community health to evaluate the £2m Active Together programme in Gloucestershire in 2014-16. Concepts, frameworks and findings were reported in publications R2 and R3. The same evaluation framework was then applied to the case of employment inclusivity in the monitoring and outcomes-based evaluation of the £6m Big Lottery and ESF funded BBO Going the Extra Mile (GEM) programme (2016-2021).
Conterminously, Courtney together with Dr John Powell, led other evidence based policy, programme and project evaluations between 2013 and 2018 which featured SROI and the principles of the aforementioned frameworks and suite of tools. This work engaged many more stakeholders and informed the development of policy and practice across the public and third sectors, and included: Predictive and evaluative SROIs of Axis 1 and 3 of the Rural Development Programme for England funded by Defra in 2013 and again in 2015-16 – selective elements of the framework, model and findings from both studies are reported in publication R4; and a uniquely combined SROI-CBA model in the extensive evaluation of the Rural Community Energy Fund (RCEF), funded by Defra and DECC between 2014 and 2017, and reported in the peer reviewed research report R5.
3. References to the research
[R1]. Courtney, P. (2018) Conceptualising Social value for the Third Sector and Developing Methods for its Assessment. VOLUNTAS: International Journal for Voluntary and Non-Profit Organizations, 29 (3) pp. 541-557. (Listed in UoA 13 REF2).
[R2]. Baker, C. and Courtney, P (2018) Conceptualising the Wider Societal Outcomes of a Community Health Programme and Developing Indicators for their Measurement, Research for All, 2 (1) pp. 93-105. (Listed in UoA 13 REF2).
[R3]. Baker, C., Courtney, P., Kubinakova, K., Crone, D., Billingham, D. (2020) Assessing the broader social outcomes of a community health programme through a social-ecological framework, International Journal of Health Promotion and Education, 58 (3), 137-151. (Listed in UoA 13 REF2).
[R4]. Courtney, P. and Powell, J. (2020) Evaluating Innovation in European Rural Development Programmes: Application of the Social Return on Investment (SROI) Method, Sustainability, 12, 26-57. (Listed in UoA 13 REF2).
[R5]. Courtney, P. and Powell, J. With Ricardo AEA. (2017) Monitoring and Evaluation of the Rural Community Energy Fund. Final Report to Defra and DECC. (This report was externally peer reviewed by specialist academics at the University of Exeter at the instruction of Defra and DECC. Given this, and the originality of the combined CBA-SROI approach, it is considered to be at least 2* quality. A copy can be supplied on request).
4. Details of the impact
- The process of evidencing social value has led to tangible improvements in the content, design, management and delivery of eight publicly funded projects, programmes and related policies, in turn leading to real world benefits for target communities, participants and service users. In parallel the evidence itself has enabled clients to secure additional funding to continue and extend their projects and programmes, thus extending and magnifying these real world impacts. The tools and evidence generated by the research has enabled clients to convince their funders and commissioners of two things: 1) the return on investment the funding will have in terms of social value generated for individuals and communities; and 2) the systems and processes they have in place to monitor and evaluate this social value on an on-going basis.
- The knowledge and experience gained through CCRI’s development of a Social Return Assessment (SRA) tool for smaller VCS organisations under Proving Our Value helped South West Forum build their impact measurement capacity and become accredited as a provider under the Cabinet Office ‘Impact Readiness Fund’ in 2013/14 and 2014/15. They subsequently won funding to support six organisations to carry out further impact measurement activities and expand the breadth of their service to beneficiary communities. Subsequent application of the tool equipped the Community Council for Somerset with solid and relevant information “in the language of commissioners”, demonstrating the value for money of the project and securing expansion of the Somerset Village Agents, improving the health and wellbeing of an additional 2,000 individuals a year - worth an estimated £5.2m in social value and cost savings to the state according to the original value for money estimates derived through the tool.
The Active Together Programme (ATP) evaluation directly informed the design, delivery and evaluation of subsequent projects in Gloucestershire between 2015 and 2020, such as the ‘Growing Our Communities Fund’, the ‘Children’s Activities Fund’ and another on Adult Social Care. A total of 494 new grants all operating on similar principles to the ATP and worth £1.5m are estimated to have generated up to £10.9m in health, wellbeing and social impacts for beneficiary communities according to the original Active Together SROI estimates. This evidenced-based shift towards smaller funding pots for local groups has led to new ways of working collaboratively with communities in terms of grant provision and has enabled GCC to broker new, improved and trusted relationships with the VCS. This has now become firmly embedded in the ways the Council operates and they have expanded into other thematic areas. More recently this cultural shift - stemming directly from lessons learned through the ATP evaluation - has fed into the design and delivery of GCC’s Covid Recovery Fund.
The process of developing a theory of change model for the Going the Extra Mile (GEM) project helped design the induction and exit interview processes, underpinning delivery of 365 paid employment placements and 120 education and training placements by Dec 2020 for socially excluded participants, and satisfying the strict auditing requirements of the ESF and Big Lottery. The subsequent evaluation has also been used to systematically and periodically improve the management and implementation of the programme and the operation and development of the voluntary sector partnership (involving over 50 VCSE organisations locally), and hence the substantial employment and quality of life benefits provided to the cohort of 1,668 participants registered up to Dec 2020. Evaluation findings “were fundamental” in helping to secure an additional £2.8 million from the Big Lottery-ESF BBO Programme to extend the project for a further two years (2019-2021), reducing social exclusion and improving psycho-social outcomes for a further 540 participants and leading to a further 227 employment and training placements between Jan 2019 and Dec 2020. This is worth an estimated £3.8m in social value alone when applying the SROI metrics.
The Garden Organic Master Gardener Programme used the SROI evidence provided by the CCRI to secure ongoing funding from Public Health departments as well as to promote the benefits of the training and mentoring education work. This has led to the programme being recommissioned in two locations and commissioned in six further locations in England and one in Wales. It is estimated that at least 6,000 individuals have experienced improved health, wellbeing and employability as a result of the programme continuing, worth over £10.5m in health, well-being and social value.
The SROI assessment for Defra on the Axis 1 and 3 funding under the 2007-14 Rural Development Programme for England directly informed the rationale, focus and budget of the economic and social funding proposed for the 2014-2020 period, as evidenced in Defra’s (2014) RDPE Final Impact Assessment. Programme managers indicate that many more communities will have experienced magnified real world impacts as a result. The mid-term evaluation of England’s 2007-14 Rural Development Programme had highlighted the poor evidence base pertaining to the social impacts of schemes and CCRIs work had subsequently addressed this for the 2014-20 programming period. The evidence (See section 5, source 9) helped demonstrate to the EC that the funds for the 2007-13 period had been well spent, which allowed the programme to be officially closed. The same SROI evidence fed into the benefit-to-cost ratios (BCRs) used in Defra’s business case to HM Treasury for match-funding for the 2014-2020 RDP, for the continuation of LEADER funding and for a new growth fund for SMEs, engaging additional communities and benefiting many more SMEs with support and services as a result. “HMT commented that they were pleased to see CCRI’s SROI evidence used”.
Findings of the Rural Community Energy Fund (RCEF) evaluation for Defra led directly to increased funding being made available for Stage 1 feasibility grants and the establishment of five local energy hubs providing mentoring and support for local community groups – all leading to magnified real world impacts through effective local energy projects across England. The SROI element of the evaluation formed an integral part of the business case put together to justify the continuation of the fund to the RCEF Board and to Ministers. “Without the CCRI evaluation evidence we would have struggled to justify continuing the fund”.
- Social value narrative and metrics taken directly from the CCRI SROI report were included in the Crowdfunding Business case (See section 5, source 10) that raised £204,850 from 221 investors in 24 days through a match funded community share offer for Hulme Community Garden Centre, securing mental health and social inclusion impacts for service users. This included an interest free £50K loan to support an infrastructure expansion project. The same CCRI material was used to lever in £75K core funding over 3 years from Manchester City Council (in turn sustaining 80-100 volunteer placements per quarter, the equivalent of 1 additional FTE job per quarter) and a £20K ESF grant to fund some 6-week social enterprise courses, with the CCRI outcomes tool subsequently used to evaluate distance travelled uplift in psycho-social outcomes for an additional cohort of participants as a result of the courses.
5. Sources to corroborate the impact
Independent interviews were carried out with 9 individuals across 8 commissioned projects between July and October 2019. Many interview notes refer to additional impacts that it has not been possible to document in section 4. Four interviews were followed up in February 2021 to update information about impacts. (*Denotes interviewee contact details that have been uploaded onto REF3). The sources of evidence uploaded as part of the ICS are as follows:
1. Confirmed notes (including confirmation of update summary) from the independent interview with Steve Woollett* (Formerly SWF) – to corroborate claims relating to the Proving Our Value (POV) project and the Somerset Village Agents evaluation.
2. Confirmed notes (including confirmation of update summary) from the independent interview with Diana Billingham* (GCC) – to corroborate claims relating to the evaluation of the Active Together Programme.
3. Confirmed notes from the independent interview with Vikki Walters* and Dave Honeybill (GCC) - to corroborate claims relating to the Going the Extra Mile (GEM) M&E.
4. Confirmed notes (including an update of figures to Dec 2020) from the independent interview with Jason Dunsford (GGT) – to corroborate claims relating to the Going the Extra Mile (GEM) monitoring and evaluation.
5. Confirmed notes (including confirmation of update summary) from the independent interview with Margi Lennartsson* (Formerly Garden Organic) – to corroborate claims relating to the SROI of the Garden Organic Master Gardener programme .
6. Confirmed notes from the independent interview with Justin Martin* (Defra) – to corroborate claims relating to the Rural Development Programme for England 2014-20 Axis 1 and 3 SROI evaluation.
7. Confirmed notes from the independent interview with Helen Heat (Defra) – to corroborate claims relating to the combined CBA/SROI evaluation of the Rural Community Energy Fund (RCEF).
8. Confirmed summary from the interview with Rachel Summerscales (Formerly HCGC) – to corroborate claims relating to the Hulme Community Garden Centre SROI and outcomes tool.
**9. URL - The Rural Development Programme for England, 2014-20: Final Impact Assessment. This report contains a number of references to the CCRI Axis 1 and 3 SROI research report which underpins the publication R4, and explains further how the Axis 1 and 3 work had influence in policy decisions. https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/319445/rdpe-ia-201406.pdf
10. URL - Hulme Community Garden Centre Crowdfunding page, evidencing the raising of 204K through a community share offer: https://www.crowdfunder.co.uk/hcgc underpinned by the CCRI SROI evidence, together with the Crowdfunding Business plan which make specific reference to the social value narrative and metrics referred to in the business case for the share offer:https://www.crowdfunder.co.uk/uploads/projects/608256/HCGC%20Business%20Plan%20for%20Share%20Offer.pdf
- Submitting institution
- University of Gloucestershire
- Unit of assessment
- 13 - Architecture, Built Environment and Planning
- Summary impact type
- Environmental
- Is this case study continued from a case study submitted in 2014?
- No
1. Summary of the impact
Since 2005, CCRI has pioneered and established action-oriented, participatory and inclusive research relationships with stakeholders in contrasting local initiatives, promoting sustainable and resilient land management through social innovation, and co-designing agri-environmental governance. CCRI researchers have engaged for significant periods in place-based, bottom-up land management initiatives in England (Exmoor, Upper Thames catchment, Marlborough Downs, Stroud) to demonstrate the value of local-level involvement, and harness local knowledge, in agri-environmental design and implementation. This co-development process has enabled local stakeholders to engage in more effective action, increase impact and thereby build their capacity to analyse, develop and influence future farming policy in England, beyond Brexit.
2. Underpinning research
CCRI’s sustained engagement in local land management initiatives has forged real world impacts from a suite action-oriented research programmes. Playing the role of enabler, evaluator and critical friend has added new knowledge, insights and co-evaluation capacity to several developing initiatives. The approach has combined social science, natural science and creative arts methods to stimulate social innovation in agri-environmental decision-making. Research teams have established trusting relationships where research outputs were co-created and closely interwoven with policy and practice processes and outcomes. Partners have identified this as an unusual way of working for a university research institute, which they particularly value. Our investment in multi-actor partnerships has brought stakeholders together to develop co-evaluation and reflexive learning, increasing their ability to find integrated solutions to land management challenges. Through these experiences, the initiatives have gained increased confidence and reputation, which has in turn influenced national policy. Specific research programmes underpinning the impacts are as follows:
A suite of CCRI project evaluations and related systemic analyses (e.g. Dwyer 2014), including a major farm survey, workshops and several strategy papers researched and co-developed with multi-stakeholder partners in Exmoor over ten years, culminated in publication of ‘Exmoor’s Ambition’: a transformative proposal for sustaining and enhancing Exmoor's farmed landscapes and communities, in 2016. The stakeholder partnership is now one of Defra’s ‘tests and trials’ for the new Environmental Land Management (ELM) programme.
• In sustained co-development of the Stroud Natural Flood Management project (NFM, 2015-present), CCRI has worked with Stroud District Council and the Environment Agency to reduce flood risk and boost biodiversity in the Frome catchment. NFM uses various natural interventions in the catchment’s headwaters to ‘slow the flow’ and reduce the risk of flooding, providing a low-cost, bottom-up approach that has meaningfully engaged local communities and farmers. CCRI’s co-evaluation included a report and a film about the project, promoting the approach (Short et al 2018). The initiative thereby achieved national recognition and the former project officer is now a national NFM policy adviser in the Environment Agency.
• The Water with Integrated Local Delivery (WILD) project (2012-2019) is a partnership of FWAG, Gloucestershire Rural Community Council, Cotswold Water Park and CCRI, pioneering integrated delivery of natural resource enhancements in the Upper Thames catchment. WILD has engaged parish councils, communities and land managers in sustainable management of watercourses, tackling challenges including pesticide contamination and local flooding. CCRI and FWAG co-developed and applied an innovative Integrated Local Delivery framework within WILD (Short 2015). This novel, systems-based approach was further evaluated and promoted in the EU research project PEGASUS (Dwyer et al, 2020) and accepted as a case study in sustainable management by the International Partnership for the Satoyama Initiative. The partners are now running a test and trial for Defra’s ELMs.
• Marlborough Downs farmer-led initiative (Mills et al 2016) developed innovative action for biodiversity, amenity and community outreach, co-ordinated by an expert facilitator-adviser (Ingram et al 2020). CCRI was invited to co-develop evaluation and knowledge-sharing activities with the initiative, over a critical 3-year period. This enabled its re-design, generating renewed enthusiasm for further activity and achievements. It subsequently became an ELMS test and trial project.
3. References to the research
EXMOOR ANALYSIS - Dwyer, J. (2014) Policy integration for sustainable agricultural landscapes: taking stock of UK policy and practice. Landscape Research. DOI:10.1080/01426397.2013.784245.
STROUD NFM - Short, C, Clarke, L, Carnelli, F, Uttley, C and Smith, (2018) Capturing the multiple benefits associated with nature‐based solutions: Lessons from a natural flood management project in the Cotswolds, UK, Land Degrad Dev. doi.org/10.1002/ldr.3205. (Listed in UoA 13 REF2).
CO-INNOVATION APPROACH - Dwyer J, Short C, Berriet-solliec M, Déprés C, Lataste F-G, Hart H, Prazan J (2020) Fostering resilient agro-food futures through a social-ecological systems framework: Public–private partnerships for delivering ecosystem services in Europe, Ecosystem Services, 45, https://doi.org/10.1016/j.ecoser.2020.101180. (Listed in UoA 13 REF2).
UTCP AND WILD - Short, C. (2015) Micro-level crafting of Institutions within Integrated Catchment Management: early lessons of adaptive governance from a Catchment-Based Approach case study in England. Environmental Science and Policy, August, DOI: 10.1016/j.envsci.2015.06.009. (Listed in UoA 13 REF2).
FOUNDATIONS OF ENGAGEMENT - Mills, J., P. Gaskell, J. Ingram, J. Dwyer, M. Reed, and C. Short. (2016). Engaging farmers in environmental management through a better understanding of behaviour. Agriculture and Human Values:1-17. doi:10.1007/s10460-016-9705-4.
CO-INNOVATION APPROACH - Ingram, J. Gaskell, P., Mills, J. and Dwyer, J. (2020) How do we enact co-innovation with stakeholders in agricultural research projects? Managing the complex interplay between contextual and facilitation processes. Journal of Rural Studies, 78. pp. 65-77. doi:10.1016/j.jrurstud.2020.06.003. (Listed in UoA 13 REF2).
4. Details of the impact
CCRI’s research and evaluation activities, supporting and enabling co-production and co-design of environmental initiatives with farmers, land managers and rural communities, have resulted in three main impacts, identified by key actors:
A shift in appreciation by Defra of the benefits of working with place-based, bottom-up initiatives, and the adoption of co-design as a central feature in development of the Environmental Land Management Scheme (ELMS) as the future farm support policy for England;
Enabling and strengthening local actor interconnections, reflexive practice and capacity-building within initiatives, generating more local impact and greater confidence to engage with and influence national policy;
Evidence and facilitation to ensure these initiatives can secure funding for the future.
A. Influencing government thinking and approaches to agri-environmental policy design
CCRI’s work has helped these initiatives to influence Defra’s approach to developing the Environmental Land Management (ELM) scheme for England.
Because of CCRI’s research activities in these cases, there is:
Greater appreciation by local stakeholders of the complexities of public goods and ecosystem services delivery (Dwyer et al 2020), stimulating innovative local action with direct relevance to national policy.
stronger evidence of the value of co-design approaches (Ingram et al 2020) feeding into the national policy development process (Short et al 2018);
more confidence that targeted and tailored actions that meet both environmental and socio-economic needs locally (Dwyer 2014) are simultaneously meeting national policy objectives (Short 2015).
B. Strengthening the development and implementation of local initiatives
CCRI’s action-oriented research with local initiatives has led to effective governance approaches based on partnership, where researchers engage with land managers and policy actors in the co-design, ongoing reflection and shared implementation of agri-environmental schemes and sustainable land management initiatives (Dwyer et al 2020). Through CCRI research teams’ facilitation, continuous evaluation and feedback, improved relationships have been promoted between land managers and local organisations, enabling empowerment of these partnerships. In turn this has led to tangible environmental and social benefits, including enhanced biodiversity and landscape quality in Exmoor); reduced flooding in Stroud); improved water quality in the Upper Thames and in the generation of local social capital and quality of life in all locations, evident through new recreation opportunities, stronger community bonds, more shared understanding between actors and greater confidence to work together.
In Exmoor, CCRI has stimulated collective action among farmers to form the Exmoor Hill Farming Network (EHFN), with support of Exmoor National Park Authority (ENPA), and subsequently worked with these partners and others to build a shared vision for future farming and the environment, culminating in the publication of the ‘Exmoor Ambition’. The Chair of EHFN and the Chair and Chief Executive of ENPA highlighted that CCRI’s involvement transformed the relationship between the NPA and land managers, for the better (Mills et al 2016). Without this they would not have been able to bid for Defra’s ‘test and trial’ and influence the development of ELM. The Exmoor Ambition received significant attention from Defra, including a Ministerial visit, and the NPA and EHFN have been overwhelmed by the number of farmers wanting to engage as a direct result of CCRIs research.
C. Securing future funding
CCRI’s focus on sustainability and resilience within local initiatives has shown the value of institutional innovation, which has in turn proved to be instrumental in securing future funding. Investment in strong, multi-actor partnerships facilitated by the research has ensured that partners are able to access wider and more varied funders.
In WILD, CCRI acted as a critical friend (Dwyer et al 2020) in an EA-funded initial project (2013-16). This was continued in a follow-on project (2016-19) with three separate funders. The current project runs for a further 3 years with five funding streams covering a diverse range of issues, all hinging around local actors implementing and achieving improved natural resource management. WILD’s innovative capacity has made the case study a flagship Defra ‘test & trial’ project and stimulated funding successes for broader goals and new project activities, including major new charity-funded project investigating WILD’s potential to deliver local food.
5. Sources to corroborate the impact
Independent interviews were carried out with 9 individuals across the 4 case studies and other national contacts between November 2019 and June 2020. (*Denotes interviewee contact details that have been uploaded onto REF3). The sources of evidence uploaded as part of the ICS are as follows:
Confirmed notes from the independent interview with Sarah Bryan* (CEO) and Robin Milton (Chair) both of the Exmoor National Park Authority, Dave Knight* (Chair Exmoor Hill Farming Network) and Naomi Oakley (Natural England, Exmoor) – to corroborate the claims relating to the Exmoor Ambition and the collaboration achieved between Exmoor National Park Authority, Exmoor Hill Farming Network, Natural England and other local stakeholders and the subsequent impact with Defra.
Confirmed notes from the independent interview with Graham Scholey* (Environment Agency) and Jenny Phelps (Farming and Wildlife Advisory Group) – to corroborate the claims relating to the Upper Thames Catchment Partnership claims, including those related to the (Water with Integrated Local Delivery) WILD project. Correspondence showing that the WILD project has been accepted as a case study by the Satoyama Initiative https://satoyama-initiative.org/about/
Confirmed notes from the independent interview with Jemma Batten* (Black Sheep Countryside Management) – to corroborate the claims relating to the Marlborough Downs farmer-led initiative.
URL to Stroud District Council website where links to M&E and the NFM film are clear. The NFM officer, Rosemary McCloskey, (Stroud District Council) can corroborate the claims relating to the Stroud Rural SuDs natural flood management project. https://www.stroud.gov.uk/environment/flooding-and-drainage/stroud-rural-sustainable-drainage-rsuds-project
Confirmed notes from the independent interview with James Le Page* and Beth Brockett (Defra and Natural England) – can corroborate the claims made in relation to the four projects and their connection to developing post-Brexit policy.
URL - The Exmoor Ambition publication including a recognition of the role CCRI played in its development. https://www.exmoor-nationalpark.gov.uk/__data/assets/pdf_file/0027/248436/ExmoorsAmbition_Web.pdf
URL - Stroud is a case study and the Short et al (2018) article is referenced on page 62 in the National Flood and Coastal Erosion Risk Management Strategy for England https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/920944/023_15482_Environment_agency_digitalAW_Strategy.pdf
URL - Upper Thames Catchment Partnership Clear link to CCRI on the main page https://www.fwagsw.org.uk/upper-thames-catchment-partnership
URL - Marlborough Downs Link to the CCRI evaluation: https://9e79d4bc-1177-432c-9773-12b2cf784972.filesusr.com/ugd/0d71a1_cfbb992888c54625ac29e5892dffdac7.pdf