Feeling bad and doing good : The effect of customer mistreatment on service employee's daily display of helping behaviors
- Submitting institution
-
University of Edinburgh
- Unit of assessment
- 17 - Business and Management Studies
- Output identifier
- 47007561
- Type
- D - Journal article
- DOI
-
10.1111/peps.12208
- Title of journal
- Personnel Psychology
- Article number
- -
- First page
- 769
- Volume
- 70
- Issue
- 4
- ISSN
- 0031-5826
- Open access status
- Deposit exception
- Month of publication
- September
- Year of publication
- 2016
- URL
-
-
- Supplementary information
-
-
- Request cross-referral to
- -
- Output has been delayed by COVID-19
- No
- COVID-19 affected output statement
- -
- Forensic science
- No
- Criminology
- No
- Interdisciplinary
- No
- Number of additional authors
-
2
- Research group(s)
-
E - Organisation Studies
- Proposed double-weighted
- No
- Reserve for an output with double weighting
- No
- Additional information
- -
- Author contribution statement
- -
- Non-English
- No
- English abstract
- -
