EmotionWork in Experience-Centred Design
- Submitting institution
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University of Newcastle upon Tyne
- Unit of assessment
- 11 - Computer Science and Informatics
- Output identifier
- 271578-118651-1292
- Type
- E - Conference contribution
- DOI
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10.1145/3290605.3300832
- Title of conference / published proceedings
- CHI Conference on Human Factors in Computing Systems
- First page
- 1
- Volume
- -
- Issue
- -
- ISSN
- -
- Open access status
- -
- Month of publication
- May
- Year of publication
- 2019
- URL
-
https://doi.org/10.1145/3290605.3300832
- Supplementary information
-
-
- Request cross-referral to
- -
- Output has been delayed by COVID-19
- No
- COVID-19 affected output statement
- -
- Forensic science
- No
- Criminology
- No
- Interdisciplinary
- No
- Number of additional authors
-
6
- Research group(s)
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C - Open Lab
- Citation count
- 4
- Proposed double-weighted
- No
- Reserve for an output with double weighting
- No
- Additional information
- The paper contributes a novel framework for designers of technology to reflect on their own emotions while working with users, using Hochschild’s concept of ‘emotion work’. Emotion work is important since they can impact on a designer’s ability to analyse and implement valuable insights and apply them to digital products and services. The paper is a multi-institutional international collaboration and received an Honourable Mention Award (top 5%) at CHI’19, the premier conference for HCI research. The framework has been further developed by authors supervising research students over the past 5 years, specifically in the Centre for Digital Civics, Newcastle University.
- Author contribution statement
- -
- Non-English
- No
- English abstract
- -