Designing mobility and transport services : Developing traveller experience tools
- Submitting institution
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Coventry University
- Unit of assessment
- 32 - Art and Design: History, Practice and Theory
- Output identifier
- 19387865
- Type
- B - Edited book
- DOI
-
-
- Publisher
- Taylor and Francis
- ISBN
- 9781317120469
- Open access status
- -
- Month of publication
- January
- Year of publication
- 2016
- URL
-
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- Supplementary information
-
-
- Request cross-referral to
- -
- Output has been delayed by COVID-19
- No
- COVID-19 affected output statement
- -
- Forensic science
- No
- Criminology
- No
- Interdisciplinary
- Yes
- Number of additional authors
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2
- Research group(s)
-
-
- Proposed double-weighted
- Yes
- Double-weighted statement
- This output represents the research undertaken through the European Union FP7 funded METPEX (2012 -2015) project. The project aimed to develop a standardised Pan European measurement instrument to evaluate the quality of the end-to-end, multimodal passenger journey experience, paying especial attention to ‘vulnerable groups’. Woodcock was the principal investigator who designed and led this €2.7M project with 16 partners from 12 countries. This output represents an extended and complex piece of research undertaken through 7 work packages over 3 years. The publication includes 16 chapters, with 8 chapters authored or co-authored by Woodcock.
- Reserve for an output with double weighting
- No
- Additional information
- Through METPEX, Woodcock sought to increase the use of public and sustainable forms of transport by: creating a multimodal, validated, transparent and reliable survey to benchmark cities across Europe; crowdsourcing mobility data; and creating Key Performance Indicators for different transport modes, user groups and journey stages. The results demonstrate to transport planners, operators and service providers where to invest to increase patronage and use of sustainable transport.
The co-edited book presents the METPEX project outputs to academics, transport planners and operators. The chapters demonstrate the origin of the project based on an adaptation of Woodcock’s Hexagon Spindle Model (submitted by Woodcock to REF2014), the conduct of the survey in eight EU cities using real time, on-line quantitative and qualitative approaches, the results, and tools and recommendations for practitioners. The research explores sustainable transport design from a range of perspectives, in relation to different country, journey and user contexts and needs. It identifies a gap in ownership amongst stakeholders of the whole journey experience. Transport operators and infrastructure providers focus on that part of the journey for which they are directly responsible (e.g. the bus, or bus stop), not the complete journey experience. The research pinpoints areas where transport services require improvement and plots these against the Hexagon Spindle model.
The project has produced over 20 further collaborative research outputs, policy briefs and newsletters. Dissemination has focused on local stakeholders (to inform strategic developments, at national conferences and workshops (both industrial and academic), EU (e.g. TRA conferences, POLIS, TRANSED, Humane Cities, AHFE, HCI) and international conferences (China, Australia, US). Successful delivery of the project laid the foundations for €7M of further funding (H2020 TInnGO and H2020 CIVITAS SUITS).
- Author contribution statement
- -
- Non-English
- No
- English abstract
- -