Modelling home care organisations from an operations management perspective
- Submitting institution
-
The University of Westminster
- Unit of assessment
- 11 - Computer Science and Informatics
- Output identifier
- 8y88x
- Type
- D - Journal article
- DOI
-
10.1007/s10696-012-9157-0
- Title of journal
- Flexible Services and Manufacturing Journal
- Article number
- -
- First page
- 295
- Volume
- 26
- Issue
- 3
- ISSN
- 1936-6582
- Open access status
- Out of scope for open access requirements
- Month of publication
- September
- Year of publication
- 2014
- URL
-
-
- Supplementary information
-
-
- Request cross-referral to
- -
- Output has been delayed by COVID-19
- No
- COVID-19 affected output statement
- -
- Forensic science
- No
- Criminology
- No
- Interdisciplinary
- No
- Number of additional authors
-
3
- Research group(s)
-
-
- Citation count
- 33
- Proposed double-weighted
- No
- Reserve for an output with double weighting
- No
- Additional information
- What operations management in Home Care organisations entails and what the most challenging issues are, are important research questions that were not explored in previous academic studies. This work is significant because it proposes an IDEF0 activity-based model defining home care operations and a hierarchical framework for operations management decisions. It was undertaken in collaboration with nine home care providers, located in either France or Italy. Most of them appreciated the completeness of the model and added that it can be used as a basis for their accreditation programmes. The developed framework can be deployed on a larger scale.
- Author contribution statement
- -
- Non-English
- No
- English abstract
- -
