StreetWise: Smart Speakers vs Human Help in Public Slum Settings
- Submitting institution
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Swansea University / Prifysgol Abertawe
- Unit of assessment
- 11 - Computer Science and Informatics
- Output identifier
- 48079
- Type
- E - Conference contribution
- DOI
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10.1145/3290605.3300326
- Title of conference / published proceedings
- Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems - CHI '19
- First page
- 1
- Volume
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- Issue
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- ISSN
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- Open access status
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- Month of publication
- May
- Year of publication
- 2019
- URL
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- Supplementary information
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- Request cross-referral to
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- Output has been delayed by COVID-19
- No
- COVID-19 affected output statement
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- Forensic science
- No
- Criminology
- No
- Interdisciplinary
- No
- Number of additional authors
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- Research group(s)
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- Citation count
- 2
- Proposed double-weighted
- No
- Reserve for an output with double weighting
- No
- Additional information
- Home-based smart speakers are popular in developed regions, but inaccessible for emergent users of technology in developing countries, whose resource constraints put these advanced technologies out of reach. We deployed smart speakers as public Q&A machines in 18 public spaces in a Mumbai slum, and compared instant machine-answered responses against slower, but richer, human-answered ones from local experts. Through a 40-day deployment which received 12,000 questions, we provide evidence of the viability and benefits of integrating human-provided responses into smart speakers. This paper led to EPSRC grant “UnMute” (EP/T024976/1).
- Author contribution statement
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- Non-English
- No
- English abstract
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