Customer Complaint Journey Mapping : A Qualitative Approach
- Submitting institution
-
University of Northumbria at Newcastle
- Unit of assessment
- 17 - Business and Management Studies
- Output identifier
- 33186670
- Type
- D - Journal article
- DOI
-
10.1108/bfj-11-2019-0849
- Title of journal
- British Food Journal
- Article number
- -
- First page
- 3711
- Volume
- 122
- Issue
- 12
- ISSN
- 0007-070X
- Open access status
- Exception within 3 months of publication
- Month of publication
- June
- Year of publication
- 2020
- URL
-
-
- Supplementary information
-
-
- Request cross-referral to
- -
- Output has been delayed by COVID-19
- No
- COVID-19 affected output statement
- -
- Forensic science
- No
- Criminology
- No
- Interdisciplinary
- No
- Number of additional authors
-
2
- Research group(s)
-
-
- Proposed double-weighted
- No
- Reserve for an output with double weighting
- No
- Additional information
- -
- Author contribution statement
- -
- Non-English
- No
- English abstract
- -
