Efficiency, Productivity and Targets: The Gap between Ideology and Reality in the Call Centre
- Submitting institution
-
Teesside University
- Unit of assessment
- 20 - Social Work and Social Policy
- Output identifier
- 4219180
- Type
- D - Journal article
- DOI
-
10.1177/0896920518794251
- Title of journal
- Critical Sociology
- Article number
- -
- First page
- 83
- Volume
- 46
- Issue
- 1
- ISSN
- 0896-9205
- Open access status
- Compliant
- Month of publication
- -
- Year of publication
- 2018
- URL
-
-
- Supplementary information
-
-
- Request cross-referral to
- -
- Output has been delayed by COVID-19
- No
- COVID-19 affected output statement
- -
- Forensic science
- No
- Criminology
- No
- Interdisciplinary
- No
- Number of additional authors
-
0
- Research group(s)
-
-
- Proposed double-weighted
- No
- Reserve for an output with double weighting
- No
- Additional information
- -
- Author contribution statement
- -
- Non-English
- No
- English abstract
- -
