Honesty, social presence, and self-service in retail
- Submitting institution
-
Abertay University
- Unit of assessment
- 12 - Engineering
- Output identifier
- 24136849
- Type
- D - Journal article
- DOI
-
10.1093/iwc/iwz010
- Title of journal
- Interacting with Computers
- Article number
- -
- First page
- 154
- Volume
- 31
- Issue
- 2
- ISSN
- 0953-5438
- Open access status
- Compliant
- Month of publication
- April
- Year of publication
- 2019
- URL
-
-
- Supplementary information
-
-
- Request cross-referral to
- -
- Output has been delayed by COVID-19
- No
- COVID-19 affected output statement
- -
- Forensic science
- No
- Criminology
- No
- Interdisciplinary
- No
- Number of additional authors
-
5
- Research group(s)
-
C - Cybersecurity
- Proposed double-weighted
- No
- Reserve for an output with double weighting
- No
- Additional information
- Explores subtle measures to combat the growing problem of theft from supermarket self-checkouts, using a human-like character presence. First study of its type dealing with consumer interaction and theft in this context, with an adaptation of a technique for assessing honesty. We discovered a positive influence upon the consumer behaviour. Sponsored by NCR Corp (www.ncr.com), the global market leader, we provided product insight, prompting interface design review, and creating marketing collateral. Led to further research funding addressing human aspects of retail automation.
- Author contribution statement
- -
- Non-English
- No
- English abstract
- -
