Designing Blockchain based services
- Submitting institution
-
Royal College of Art(The)
- Unit of assessment
- 32 - Art and Design: History, Practice and Theory
- Output identifier
- Grinyer2
- Type
- E - Conference contribution
- DOI
-
-
- Title of conference / published proceedings
- Tensions, Paradoxes + Plurality: Proceedings of the ServDes.2020 Conference
- First page
- 540
- Volume
- -
- Issue
- -
- ISSN
- 1650-3686
- Open access status
- Exception within 3 months of publication
- Month of publication
- -
- Year of publication
- 2020
- URL
-
https://servdes2020.s3-ap-southeast-2.amazonaws.com/uploads/assets/ServDes2020_FullProceedings.pdf
- Supplementary information
-
-
- Request cross-referral to
- -
- Output has been delayed by COVID-19
- No
- COVID-19 affected output statement
- -
- Forensic science
- No
- Criminology
- No
- Interdisciplinary
- No
- Number of additional authors
-
-
- Research group(s)
-
-
- Proposed double-weighted
- No
- Reserve for an output with double weighting
- No
- Additional information
- Blockchain technology underpins new automated services such as digital identity. Research into human interaction with Blockchain has been limited to cryptocurrency, neglecting other Blockchain systems. This paper, derived from practice-based research, explores how service design tools were used in a recent project with industry to design a digital identity service. Starting with a design approach, user research, analysis of user context and creative solutions to deliver a new service, the paper describes the tools and approaches that were used. It concludes with recommendations for design practice and principles for future projects where automated processes produce outputs that are intangible to human participants. The project was the first to apply service design tools and principles to a Blockchain development project. The paper describes current developments in digital identity systems in various applications including aeronautics and UN refugee camps. The project case study records the findings of user research and how tools such as journey mapping identified user barriers to successful use. The paper then proposes a series of design principles including permission control, transparency and the use of transaction memory as opportunities for more tangibility to aid confidence and trust of automated systems such as Blockchain. The paper was published in December 2020 (delayed from July due to Covid) and was delivered at the ServDes Conference in February 2021. A second long paper on this topic was presented at and published by the 22nd Design Management Institute Academic Design Management Conference “Impact the Future by Design”, Toronto, Canada, 5-6 August 2020.
- Author contribution statement
- -
- Non-English
- No
- English abstract
- -