Designs for life: new stakeholders and new spaces in the evolving services landscape
- Submitting institution
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Birmingham City University
- Unit of assessment
- 32 - Art and Design: History, Practice and Theory
- Output identifier
- 32Z_OP_D1010
- Type
- D - Journal article
- DOI
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10.1108/FS-05-2015-0029
- Title of journal
- Foresight
- Article number
- FS-05-2015-0029
- First page
- -
- Volume
- 17
- Issue
- 4
- ISSN
- 1463-6689
- Open access status
- Out of scope for open access requirements
- Month of publication
- August
- Year of publication
- 2015
- URL
-
-
- Supplementary information
-
-
- Request cross-referral to
- -
- Output has been delayed by COVID-19
- No
- COVID-19 affected output statement
- -
- Forensic science
- No
- Criminology
- No
- Interdisciplinary
- No
- Number of additional authors
-
2
- Research group(s)
-
-
- Proposed double-weighted
- No
- Reserve for an output with double weighting
- No
- Additional information
- This article examines community and citizen responses to the critical disjunction in socio-economic arrangements contingent upon the ‘credit crisis’ of 2008/9. In doing so it foregrounds citizen- and community-led service design/innovation in the face of hardening economic and political circumstances and the reduction of state provision. The article collates and analyses a number of real-world cases of citizen-designed innovative services, and highlights the potential replacement of previous modes of provision with those designed to fit more readily with contemporary needs.
The article represents the first thorough-going attempt to understand at granular level the spectrum of drivers for, barriers to, and management modes that are evident in contemporary citizen/community-designed service-focused innovation. It is also the first attempt to engage in a theorised manner with community-led/community-designed social innovation that is triggered by state retrenchment. The paper offers a fundamental review of creative citizen- and community-led service design in the early part of the twenty-first century and considers the vectors and dynamic interplay of factors that will shape on-going change trajectories.
The article provides insight into the factors that facilitate and constrain bottom-up service design/innovation in advanced economies—especially those experiencing stress. It alludes to the value of such innovation and its enhanced fit with emerging need and demand. The article also draws its conclusions from a broader review of cases and socio-political trends, using this breadth to establish a detailed but expansive picture, one that moves beyond the common approach of building sector, region or industry-based scenarios.
The article received more than 300 downloads in its first year of publication and stimulated significant additional funded collaborative research: £30k from British Council for the ‘In Terra Incognita project’ with Centro in Mexico City (youtube.com/watch?v=btK44TOPRok); collaboration with NDI India researching the changing face of design and its links to innovation in the Indian context.
- Author contribution statement
- -
- Non-English
- No
- English abstract
- -
